At Zoxiac, we strive to ensure that our customers have a smooth and satisfying shopping experience. Please read our policy carefully to understand your rights and responsibilities.
US Local Warehouse Order Policy
Return Policy
- After Dispatch (Seller Responsibility Issues):
If you receive an item with quality defects, damage, or the wrong product, we will offer either:- A refund, or
- A replacement (resending the item)
No return is required in these cases. - You must report the issue within 48 hours of delivery.
- Clear photos/videos of the issue may be required.
- Refunds will be issued based on the price paid on our platform.
- Approved refunds will be processed within [5–10 business days].
- The refund will be issued to the original payment method.
- After Dispatch (Customer Responsibility Issues):
For personal reasons such as:- Ordering the wrong size
- Placing the wrong order
- Simply not liking the product
However, you may return the item for a refund under the following conditions:- You must report the issue within 48 hours of delivery.
- Return shipping costs are paid by the customer
- Warehouse processing fees will also apply
- Please note that products must be in resalable condition.
- Once your returned item is received and inspected:
- Approved refunds will be processed within [5–10 business days].
- The refund will be issued to the original payment method.
- Prior approval from us is required before returning any item
Non-returnable items:
- Items marked as Final Sale
- Personalized or custom-made products
- Used or damaged items (not due to our fault)
Cancellation Policy
- Orders can be canceled within [24 hours] of placing the order.
- Once shipped, orders cannot be canceled.
Contact Us
If you have any questions regarding returns, refunds, or replacements, contact us:
- Email: [your email]
- Website: [your website URL]
Zoxiac reserves the right to modify this policy at any time without prior notice.